Frequently Asked Questions - International

Looking for FAQs for domestic shopping? Click here.

International Shipping

What items can + cannot be shipped internationally?

We offer international shipping on most items. However, certain items are not eligible to ship internationally, which include:

  • Oversized items or items requiring special handling, such as furniture items. Those items will have a surcharge after the item price.
  • Hazardous materials, live botanicals, aerosols, food products, perishable items and other items restricted from exporting.
  • Items with licensing restrictions.
  • Gift Cards.

Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.

Where do you ship internationally?

Through our partnership with Borderfree, we can present product prices in the international currency of our customers' choice, AND we can offer competitive international shipping costs for the lowest possible guaranteed order total.

For a list of available shipping countries and shipping currencies, please visit our international landing page.

  • Shipping to Australia? Visit our stores or shop now at
  • Shipping to UK? Visit our stores or shop now at
  • Shipping to Canada? Canadian customers can purchase most furniture and oversized items online and in store. Prices on our website may differ from prices in stores. Delivery restrictions may exist; view available delivery areas in Canada or visit our stores.
  • Shipping to U.S. Military Addresses? You can go through our domestic checkout, as U.S. Military addresses are not subject to the same costs and logistics flows as other international orders. You can shop just as if you were shipping to an address within the U.S.

What are my international shipping options + how long will it take?

A specific delivery promise will be quoted during checkout based on your selected destination country and the shipping methods available for the items in your shopping cart. International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.

I live outside of the U.S. Can I use Borderfree to ship to a U.S. address?

All international orders must have a ship-to destination outside of the U.S. We cannot support customers with international billing addresses shipping to U.S. addresses.

I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American travelling or living abroad.


How do I pay internationally?

After you've added items to your cart and clicked on the checkout button, Borderfree will calculate and display a guaranteed order total in your preferred currency -- including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

Borderfree supports Visa and MasterCard for all international orders. American Express is accepted for orders purchased in US Dollar, Australian Dollar, British Pound, Canadian Dollar and European Euro. In China, we also accept China Union Pay.

Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. View and select from our List Of Supported Currencies. Once you confirm your preferences, you will be able to see product prices in your selected currency.

When am I billed and what will my credit card statement say?

Your credit card will be billed by Borderfree when your package is shipped to its final international destination. "51*West Elm" will appear on your credit card statement.

How much duty and taxes are charged on international orders?

Duty (or custom tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

Are prices on the website the same as prices in stores?

No. The prices displayed on our website may differ from prices that are available in stores.

Tracking + Returns

What is your return policy for international orders?

For all international orders, our partner Borderfree will credit refund amounts for returned items to you in the same currency using the same exchange rate as your original order.

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a U.S. price which ends in .99.

For detailed procedures on returning items, please contact us:

Phone (7 days a week, 5am - 9am PT)
Canada: 1.855.860.1082
Other Countries: 1.405.717.6122
Fax: 1.702.363.2541

How can I track my international order?

You can track the progress of your international package(s) in international tracking.

Who should I contact for more information regarding my order?

Please contact us at or +800 15004444 and we'll gladly assist you with any questions regarding your international order.