Frequently Asked Questions - International
Looking for FAQs for domestic shopping? Click here.
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we can present product prices in the international currency of our customer's choice, AND we can offer competitive international shipping costs and the lowest possible guaranteed order total. For a list of available shipping countries and shopping currencies, please visit our international landing page.
*We are sorry that we are no longer able to ship to the Province of Quebec, Canada.
We offer international shipping on most items. However, certain items are not eligible to ship internationally.
Items NOT eligible for international shipping include:
- Oversized items or items requiring special handling as denoted by a surcharge after the item price.
- Hazardous materials, live botanicals, aerosols, food products, perishable items and other items restricted from exporting.
- Items with licensing restrictions.
- Gift Cards.
Canadian customers can purchase most furniture and oversized items online and in store. Prices on our website may differ from prices in stores. Delivery restrictions may exist; click here to view available delivery areas in Canada or visit our stores.
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
After you've added items to your cart and clicked on the checkout button, Borderfree will calculate and display a guaranteed order total in your preferred currency -- including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
No. When you use the Borderfree global checkout, you will be given a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
Our shipping partner Borderfree supports Visa and MasterCard for all international orders.
American Express is accepted for orders purchased in US Dollar, Australian Dollar, British Pound, Canadian Dollar and European Euro. In China, we also accept China Union Pay.
Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American travelling or living abroad.
Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see product prices in your selected currency.
A specific delivery promise will be quoted during checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.
Your credit card will be billed by Borderfree when your package is shipped to its final international destination. "51*West Elm" will appear on your credit card statement.
Duty (or custom tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as other international orders. To do this, you should shop as if shipping to an address within the U.S.
All international orders must have a ship-to destination outside of the U.S. We cannot support customers with international billing addresses shipping to U.S. addresses.
International shipping restrictions prevent us from shipping Furniture and oversized items to some countries outside of the U.S.
Canadian customers may now purchase select furniture items online and in our stores. Delivery restrictions may exist; click here to view available delivery areas in Canada.
You can track the progress of your international package(s) here.
Please contact us at email@example.com or +800 15004444 and we'll gladly assist you with any questions regarding your international order.
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
On all international orders, our partner Borderfree will credit refund amounts for returned items to you in the same currency using the same exchange rate as your original order.
For complete information about our return policy, visit our International Returns page.
No. The prices displayed on our website may differ from prices that are available in stores.