Return Policy
Satisfaction Guaranteed
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return most items within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on final-sale merchandise, monogrammed/personalized items, special-order items or on items damaged through normal wear and tear.
Price adjustments are granted within 14 days of purchase. Final-sale items ending in .99 are not eligible for price adjustments.
For assistance, please call customer service.
From United States, US Territories, and AFP/FPO
- west elm
- Phone:
- 1.888.922.4119
5AM and 9PM (PST) 7 days a week
- west elm
- Email:
- customerservice@westelm.com
- west elm
- Fax:
- 1.702.363.2541
From Canada
- west elm Canada
- Phone:
- 1.855.860.1082
5AM and 9PM (PST) 7 days a week
- west elm
- Email:
- international@westelm.com
From All Other Countries
- west elm International
- Toll Free:
- +800 15004444
5AM and 9PM (PST) 7 days a week
- west elm
- Email:
- international@westelm.com
- west elm International
- Toll:
- 1.405.717.6122








