All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, FiftyOne, in the original currency used for purchase.
We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a U.S. price which ends in .99.
For detailed procedures on returning other items, please contact us:
Other Countries: 1.405.717.6122
7 days a week,
5:00 am - 9:00 pm PT
General Guidelines for what items are ineligible for International Shipping
West Elm now offers international shipping on most items.
Items NOT eligible for international shipping include:
- • Oversized items or items delivered by our In-Home Delivery Service
- • Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- • Gift Cards
If you are in Canada, visit our stores or call 877-451-9519 for information on pricing and ordering.
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
Please ensure all items in your order can be shipped to your destination country.