Shipping Information

Holiday Shipping Cutoffs - U.S., U.S. Territories, + APO/FPO


Thanksgiving Day - November 27th
Shipping Order by Date To deliver on or before
Standard UPS Sunday, November 23, 2014 at 5pm PT Wednesday, November 26, 2014
Monogramming Saturday, November 22, 2014 at 5pm PT Wednesday, November 26, 2014
Next Day Delivery Tuesday, November 25, 2014 at 6pm PT Wednesday, November 26, 2014
Gift Card Standard Thursday, November 13, 2014 at 11am PT Wednesday, November 26, 2014
Gift Card Rush Tuesday, November 25, 2014 at 9am PT Wednesday, November 26, 2014
Hannukah - Tuesday, December 16th (begins at 6PM)
Shipping Order by Date To deliver on or before
Standard UPS Wednesday, December 10, 2014 at 5pm PT Tuesday, December 16, 2014
Monogramming Tuesday, December 9, 2014 at 5pm PT Tuesday, December 16, 2014
Next Day Delivery Monday, December 15, 2014 at 6pm PT Tuesday, December 16, 2014
Gift Card Standard Wednesday, December 3, 2014 at 11am PT Tuesday, December 16, 2014
Gift Card Rush Monday, December 15, 2014 at 9am PT Tuesday, December 16, 2014
Christmas - Thursday, December 25th
Shipping Order by Date To deliver on or before
Standard UPS Monday, December 22, 2014 at 9am PT Wednesday, December 24, 2014
Monogramming Sunday, December 21, 2014 at 11am PT Wednesday, December 24, 2014
Next Day Delivery Tuesday, December 23, 2014 at 6pm PT Wednesday, December 24, 2014
New Year's Eve - Wednesday, December 31st
Shipping Order by Date To deliver on or before
Standard UPS Friday, December 26, 2014 at 9am PT Wednesday, December 31, 2014
Monogramming Friday, December 26, 2014 at 9am PT Wednesday, December 31, 2014
Next Day Delivery Tuesday, December 30, 2014 at 9am PT Wednesday, December 31, 2014

Learn More About Our Shipping + Processing Information


Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.922.4119.

Standard Delivery and Processing Charges

Order Total Total Charges
Up to $15.00    
$4.95
$15.01 - $25.00
$6.00
$25.01 - $45.00
$8.00
$45.01 - $65.00
$11.00
$65.01 - $90.00
$14.00
$90.01 - $125.00
$17.00
$125.01 - $200.00
$21.00
$200.01 & over
10%
   

Add $6.00 for each gift wrap.

For Next Day Delivery, add $17.50 per address.

Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.

Next Day Delivery and Processing
For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next Day Delivery service is not available for some oversize items, gift cards, In-Home delivery items, out of stock items, items on backorder, monogrammed items or for items shipped directly from the manufacturer. 

Destination Charge Arrival
48 States
See Shipping and Processing 5 business days
Next Day Delivery - 48 States    
Add $17.50
Order by 6pm PT for next day
Alaska Add $10 5 business days
U.S. Territories*    
Add $10 10-15 business days

*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Next Day Delivery charges.

Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.

Hawaii
At this time, we cannot ship items to Hawaii with an in-home delivery icon such as large furniture pieces or any items that exceed UPS shipping weight limits. Please call 1.888.922.4119 for more information.

Shipping to a P.O. Box

We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.922.4119 between 5:00 a.m. and 9:00 p.m. PT, seven days a week for more information.

International Shipping

To learn more about international shipping, click here.

Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Learn About Our Furniture Delivery


IN-HOME DELIVERY:

Items marked as "In-Home Delivery" are delivered by our In-Home Delivery service. With In-Home Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. In-Home delivery is only available in the contiguous 48 states.

*Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. Please call Customer Service at 1.888.922.4119 for further delivery details.

DELIVERY TIMING:

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas.  Service to outlying areas may be restricted based on geographic location.  Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

Quick Ship Upholstered Furniture: 1 – 3 weeks

Items marked as Quick Ship arrive at locations in most metropolitan areas** within 7 to 10 business days. For other areas, your Quick Ship furniture will usually be delivered within 2 to 3 weeks. There is no additional charge for Quick Ship delivery. This service is subject to product availability at time of shipping.

Special Order Upholstered Furniture: 8 – 10 weeks

Special made-to-order items with all parts in stock will usually ship from our distribution center within 8 to 10 weeks. All items not marked as Quick Ship are special order items.

Non–Upholstered Furniture:

All non–upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.