Parsons Media Collection

Delivery Information

Items marked with HD are delivered with our In-Home Delivery

• Shipped via standard ground service
• Delivery is by appointment (Mon-Sat) depending on area
• Our delivery service will call to schedule within a 4-hour window
• Item is delivered to your room of choice
• Includes unpacking, assembly and packaging removal
• Available in the 48 contiguous states only
• Quick Ship fabric items receive delivery in 1 - 3 weeks
• Special order fabric (SPO) items receive delivery in 8 -10 weeks

For our guide to measuring for delivery click here

Shipping Rates
The shipping rate varies depending on your order total and shipping options.

Please note, some furniture, rugs and other large items that are bulky or heavy items have a delivery surcharge listed in parentheses ($) after the item price. These delivery surcharges are in addition to the standard delivery shipping charges. View Shipping Rates and Options

Return Policy
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99. We regret that we do not give price adjustments on previously purchased items.

For further assistance please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com