CARE

Remove soil with soft brush. Due to the natural fibers and craftsmanship minor imperfections may appear in the weave. These are not defects but common occurrences in items of this nature.

General Shipping Information

Delivery Information
We normally ship furniture via our common carrier or an alternate delivery service, allowing us to reliably track your purchase en route.

Shipping Rates
The shipping rate varies depending on your order total and shipping options.

Please note, some furniture, rugs and other large items that are bulky or heavy items have a delivery surcharge listed in parentheses ($) after the item price. These delivery surcharges are in addition to the standard delivery shipping charges. View Shipping Rates and Options

Return Policy
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on final-sale merchandise, monogrammed/personalized items or on items damaged through normal wear and tear. We regret that we do not give price adjustments on previously purchased items.

For further assistance please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com