Follow the easy steps below, or watch our video to get tips on planning the delivery of your furniture, as well as tips on how to measure.
Make sure the furniture you're considering works in your space. Our published dimensions (width x depth x length) will help you decide.
Before you've selected your new furniture, it's important to be sure that it can be delivered through all entryways, elevators and stairways. Here are a few tips to get you started:
Make sure your furniture does not exceed the entry clearance. We provide the width, depth and height of our furniture online and in our stores (measurements are calculated from each piece's widest or tallest point). Some pieces have removable legs, feet or bases, enabling delivery through smaller spaces. For additional details, ask a store associate or call customer care at 1.888.922.4119.
Our In-Home Delivery team will ensure that your furniture arrives safely in your home. A representative will call to schedule delivery. In-Home Delivery items are labeled online with a symbol.
Smaller furniture pieces are sent via UPS. Rush Delivery is available on limited items for an additional charge. Items shipped via UPS can be tracked en route.
Some furniture is stocked in your local west elm store and available to take home immediately. Our Sales Associates can arrange delivery of these items via a local delivery service.
QUESTIONS: Contact us at 1.888.922.4119, Monday-Friday 5 a.m. to 9 p.m. PST and Saturday-Sunday 6 a.m. to 6 p.m. PST.