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Reef Jute Rug - Special Order (10-18 Week Delivery)

  • Handcrafted
Special order rugs are made just for you, arriving at your door in 10-18 weeks. Please note that special order items cannot be returned.

Step 1: Please Select Size: 12'x18'

Step 2: Please Select Color: Dark Iris

Step 3: Please Select Shippping: Standard (16-18 Weeks)

Special  $49 $1,499
  • Flat Rate Delivery

Earn $25 in rewards for every $250 spent on your west elm credit card. Learn More >

Overview

Find your dream rug. Our new special order rug program lets you customize your Reef Jute Rug, choosing from over a dozen colors and sizes—including oversized, skinny or non-standard dimensions not offered on our regular rugs. Made to order just for you, each unique rug is handcrafted by skilled artisans.

  • 100% hand-woven jute.
  • Due to the made-to-order features of this rug, final sizes may vary slightly.
  • Dying of natural jute results in unique color variations.
  • Prevent possible color transfer by avoiding exposure to excessive moisture.
  • Rug Pad recommended (sold separately); combine or cut pads to fit your order.
  • Made in India.
Details + Dimensions

DETAILED SPECIFICATIONS

  • 2'w x 3'l.
  • 3'w x 5'l.
  • 4'sq.
  • 5'w x 8'l.
  • 6'sq.
  • 6'w x 9'l.
  • 8'sq.
  • 8'w x 10'l.
  • 9'w x 12'l.
  • 10'w x 14'l.
  • 12'w x 18'l.
  • 2.5'w x 7'l. (Runner)
  • 2.5' x 12'. (Runner)
  • To learn how to choose the right rug size, visit our Rug Guide.

CARE

  • Vacuum regularly on a low-power setting to prevent debris from settling into roots of the fibers. Use a vacuum cleaner without a beater brush as it may cause damage to the pile. For best results, vacuum from different directions, making several passes over the area.
  • Shedding of loose fibers will occur but will diminish over time. Expect the most shedding to occur within the first 3—6 months.
  • Remove spills immediately; if liquid, blot with clean, un-dyed cloth by pressing firmly around the spill to absorb as much as possible. For hard-to-remove stains, professional rug cleaning is recommended.
  • Avoid direct and continuous exposure to sunlight.
  • Use rug protectors under the legs of heavy furniture to avoid flattening piles.
  • Do not pull loose ends. Clip them with scissors to remove.
  • Store your rug by rolling it front side out and wrapping in cloth for protection. Do not fold or store rug in an airtight plastic bag. Place in dry, well-ventilated area.
  • To protect your investment, use a rug pad. A rug pad provides traction between the rug and floor to prevent slipping. It adds padding, keeps the rug smooth and flat, and prevents color transfer.
  • Rotate or reposition your rug and/or rug pad every 3 months. This will aide in a more uniform floor surface patina and decrease the likelihood of the rug pad or exposed backing adhering to the floor surface where they are placed. Rotating your rug will promote even wear on the surface and extend the life of the rug.
Shipping + Return Info

FRONT DOOR DELIVERY

With Front Door Delivery, your item ships from our Distribution Center by UPS and arrives to your home within 4-5 business days of order receipt. 

UPS STANDARD DELIVERY + PROCESSING CHARGES

The shipping rate varies depending on your order total and shipping options. Visit our Shipping Information Page for more information.

Add $6 for each gift wrap. For next day delivery, add $17.50 per address. Items shipped directly from the manufacturer and oversized items are not eligible for next day delivery.

NEXT DAY DELIVERY + PROCESSING

For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next day delivery service is not available for out-of-stock items, personalized items or for items shipped directly from the vendor.

EASY RETURNS

To help with holiday gift giving, we are extending our return policy for stocked items purchased between 10/30/2017–12/24/2017. If you or a gift recipient are dissatisfied with a gift purchased during this time, present a gift or original receipt by 1/31/2018 for a full refund of the merchandise value. Quick Ship upholstery items must be returned within 7 days of the order receipt date. Outside these timeframes, we will replace or refund your purchase against manufacturer’s defects ONLY.

An original receipt or gift receipt is required. Prior purchases are not eligible for price adjustments.

How to return:

  • Return to Stores: You can return most non-furniture items to your local west elm store for free.
  • UPS: For items under 70 lbs, you can print a return label from our Returns Policy page and bring to a UPS location.
  • For non-Special Order furniture and other oversized items, please contact our customer service department at 1.888.922.4119.

Items not eligible for return:

  • Special Order (SPO) items, including custom rugs and furniture
  • Drop Ship items, with the exception of wall art
  • Monogrammed items
  • Mattresses
  • Gift cards
  • Final sale items (with prices ending in $.X7 or $.X9)
  • Items damaged through normal wear and tear

Complete details

For full details, please visit our Returns Policy page. For further assistance, please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

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Reef Jute Rug Special Order Swatch (16-18 Week Delivery)

Swatch

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