Ring C-Side Table

UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate Delivery fees are based on where you live, not how much you buy. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.

All of our Flat Rate items include our premium White Glove Service—at no extra charge—for oversized furniture and select fragile items. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled, but not installed*. All packaging materials are removed upon completion.

SHIPPING + DELIVERY SPECIFICATIONS

Flat Rate delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Available in the contiguous 48 states only.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges. 

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC + Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Have more questions regarding shipping? Please visit our Shipping Information page.

EASY RETURNS

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value (see Holiday Returns Policy below for gifts). An original receipt or gift receipt is required. Monogrammed items and Made-to-Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

How to return:

• Return to Stores: You can return most non-furniture items to your local west elm store for free.
• UPS: For items under 70 lbs, you can print a return label from our Returns Policy page and bring to a UPS location.
• For furniture and other oversized items that are not Made-to-Order, please contact our customer service department at 1.888.922.4119.

Items not eligible for return:

• Made-to-Order (MTO) items, including custom rugs and furniture
• Drop Ship items, with the exception of wall art
• Monogrammed items
• Mattresses
• Gift cards
• Final sale items (with prices ending in $.X7 or $.X9)
• Items damaged through normal wear and tear

Complete details:

• For full details, please visit our Returns Policy page.
  
• For further assistance, please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

HOLIDAY RETURNS POLICY

To help with your holiday gift giving, we're extending our return policy. Gifts purchased between October 29, 2018 and December 24, 2018 may be returned or exchanged through January 31, 2019 when accompanied by a gift receipt or original receipt. You may return merchandise for a refund or replacement using our online return service.

For assistance please contact Customer Service at 1.888.922.4119, 7 days a week, 5:00 am - 9:00 pm (PST). We cannot accept returns on final-sale items ending in .99, monogrammed items or items damaged through normal wear and tear. Made-to-Order furniture or rugs are not eligible for returns. Delivery fees are non-refundable.