Shipping Information

VIEW:         SHIPPING + PROCESSING INFO            FURNITURE DELIVERY            HOLIDAY SHIPPING CUTOFFS

 

SHIPPING + PROCESSING INFO


Our products ship to your home via two ways: Front Door Delivery or Flat Rate Delivery.

  • Front Door items ship from our Distribution Center by UPS and arrive to your home within 4-5 business days of order receipt.
  • Flat Rate items include our premium White Glove Service and are delivered to your home by appointment to your room of choice—they are then unpacked and full assembled, but not installed*.

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

Associated Flat Rate fees and/or UPS delivery and processing charges are below, and will be applied in the Checkout Payment + Review page.

 

UPS STANDARD DELIVERY + PROCESSING CHARGES

ORDER TOTAL

STANDARD SHIPPING

4-5 Business Days

NEXT DAY SHIPPING

Add $17.50 + order by 6pm PST

Up to $15.00

$4.95

$22.45

$15.01 – $25.00

$6.00

$23.50

$25.01 ­– $45.00

$8.00

$25.50

$45.01 – $65.00

$11.00

$28.50

$65.01 – $90.00

$14.00

$31.50

$90.01 – $125.00

$17.00

$34.50

$125.01 – $200.00

$21.00

$38.50

$200.01 + over

10%

10% + $17.50

Gift Card only

No charge

$8.50

The fees above do not include the $6 gift wrap surcharge.

 

 

UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate delivery fees are based on where you live,* not how much you buy.

100217_flat_rate_zone_map

 

DISTANCE
(from the distribution center)

FLAT RATE FEE

(order total up to $999)

FLAT RATE FEE

(order total $999.01 + over)

Local (0-99 miles)

$129.00

$229.00

Regional (100-199 miles)

$199.00

$299.00

National (200 miles + up)

$299.00

$399.00

*Exact shipping and processing charges will appear on the Payment + Review page in checkout.

 

UPS STANDARD SHIPPING

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Most purchases shipped from our warehouses will arrive within 4–5 business days. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

 

GIFT CARDS

For the standard delivery (5–7 business days), shipping and processing charges are free for gift cards. For next day deliveries, there is a charge of $8.50. Next day orders received by 9am PT Monday through Friday will arrive next business day; orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

 

ALASKA, HAWAII + THE U.S. TERRITORIES

Items shipped to Alaska, Hawaii and U.S. territories (including Puerto Rico) are delivered by UPS or USPS with an additional charge of $10. Please note that UPS-shipped items will take 10–15 business days for delivery to U.S. territories. If you wish to ship via Parcel Post to U.S. territories or APO/FPO addresses, please call Customer Service at 1.888.922.4119.

Some heavy or oversized items cannot be shipped outside the contiguous 48 states. At this time, we are unable to ship Flat Rate items to Hawaii (such as large furniture pieces or any items that exceed UPS shipping weight limits).

 

NEXT DAY SHIPPING

For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday.

Note: Next Day Delivery service is not available for Flat Rate items, some oversized items, out-of-stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the vendor. 

 

SHIPPING TO A DIFFERENT ADDRESS

To ship an item to an address other than your billing address, click on the "Ship to Different Address" link in the Shopping Cart for each item and update the recipient information.

 

SHIPPING TO A P.O. BOX

We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. Please call 1.888.922.4119 for more information.

 

INTERNATIONAL SHIPPING

To learn more about international shipping, click here.

 

SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

 

FURNITURE DELIVERY


UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate Delivery fees are based on where you live, not how much you buy. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.

All of our Flat Rate items include our premium White Glove Service—at no extra charge—for oversized furniture and select fragile items. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled*. All packaging materials are removed upon completion.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges. 

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

 

ARRANGING DELIVERY

Flat Rate Delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Available in the contiguous 48 states only.

DELIVERY TIMEFRAME

TYPE OF ITEM

ESTIMATED ARRIVAL

 Flat Rate – In-Stock Item

 7–10 days (metropolitan area)**

 2–3 weeks (all other areas)

 Flat Rate – Quick Ship Item

 2–4 weeks

 Flat Rate – Special Order Item

 8–12 weeks

 Flat Rate – Backordered Item

 Will ship once it is back in stock,  at no extra charge

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC + Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL. 

 

HOLIDAY SHIPPING CUTOFFS


Halloween - Tuesday, October 31, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Tuesday, October 24, 11pm PT Monday, October 30
Standard UPS Wednesday, October 25, 9am PT Monday, October 30
Next Day (additional charge applies) Friday, October 27, 6pm PT Monday, October 30
Veteran's Day - Saturday, November 11, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Monday, November 6, 11pm PT Friday, November 10
Standard UPS Monday, November 6, 11pm PT Friday, November 10
Next Day (additional charge applies) Thursday, November 9, 6pm PT Friday, November 10
Thanksgiving Day - Thursday, November 23, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Saturday, November 18, 5pm PT Wednesday, November 22
Standard UPS Sunday, November 19, 5pm PT Wednesday, November 22
Next Day (additional charge applies) Tuesday, November 21, 6pm PT Wednesday, November 22
Hanukkah - Tuesday December 12, 2017 (6pm) - Wednesday, December 20, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Wednesday, December 13, 7pm PT Wednesday, December 20
Standard UPS Friday, December 15, 7pm PT Wednesday, December 20

Next Day - Monogramming

(additional charge applies)

Monday, December 18, 7pm PT Wednesday, December 20
Next Day (additional charge applies) Tuesday, December 19, 7pm PT Wednesday, December 20
Christmas - Monday, December 25, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Sunday, December 17, 12pm PT Friday, December 22
Standard UPS Tuesday, December 19, 11:59pm PT Friday, December 22

Next Day - Monogramming

(additional charge applies)

Wednesday, December 20, 7pm PT Friday, December 22
Next Day (additional charge applies) Thursday, December 21, 6pm PT Friday, December 22
Saturday Christmas Delivery Friday, December 22, 12pm PT Saturday, December 23