To The Trade

Enjoy member-only benefits, with 20% off west elm products and
exclusive trade pricing when shopping our family of brands.


Receive 20% off at west elm—and a discount from our family of brands—with just one membership.

Tax Exempt

Get access to easy, tax-exempt purchasing online and in stores.

Dedicated Representatives

Our experts will guide you through the design + buying process and answer your questions.


  • Extensive Choice in Style + Assortment

    Enjoy a vast range of aesthetics—from Scandinavian
    modern to traditional mid–century to globally
    inspired—that meet any client's needs.

  • No Minimum Quantities

    Order whatever's right for your project, be it one perfect
    statement sofa or an assortment of pieces to outfit an
    entire space.

  • In–Store Service

    Our Design Crew team is at the ready to offer you
    personalized help in our stores and coordinate orders for
    projects big + small.

Our Family of Brands

Frequently Asked Questions

How does the To The Trade discount work?

We grant To The Trade membership and discount to interior designers, architects, set designers or stagers, home developers and professionals in the hospitality and food and beverage industries.

Members receive 20% off at Pottery Barn, Pottery Barn Kids, PBteen, Williams Sonoma (kitchen products), west elm, Rejuvenation and Mark and Graham. In addition, all members receive 25% off at Williams Sonoma Home.

How do I apply for membership?

Apply online here, in-store or contact a dedicated Trade representative at 1.888.837.4888. Membership is contingent upon receipt of appropriate credentials (listed below) and a completed application. Once we have processed your application, you'll receive a confirmation email that will grant you access to all benefit programs until your membership card arrives in the mail within four weeks. Use of your membership card is subject at all times to the program's Terms & Conditions.

Appropriate Application Credentials:

  • Valid membership to a major design organization (e.g. ASID, IIDA, AIA, NKBA, IDC)
  • Business or Resale License—Signed resale certificates are required for each state where you seek tax exemption (U.S. only)
  • Business card with your design profession
  • Interior Design Certification (e.g. NCIDQ, CCIDC)

We reserve the right to make all membership determinations at our sole discretion. Each professional must individually apply for membership by submitting their individual qualifications to

How do I place an order?

You can purchase online by logging in with your Trade member ID via or at any of our retail locations.

Orders and quote requests can be sent via fax to 1.702.360.7167 or email to Orders may take up to 48 hours to process, and quotes may take up to three to five business days.

Is there a minimum order quantity?

No minimum quantity is necessary for you to place your order.

How do I connect with a west elm Trade Representative?

To connect with a dedicated Trade representative contact us via email at or by phone at 1.888.837.4888

What are my shipping options? Is White Glove Delivery available?

Click here for west elm's shipping information. For the most accurate shipping information, call a dedicated Trade Representative at 1.888.837.4888. You can also refer to our catalog or inquire with an associate at one of our retail stores.

Are fabric and material samples available?

We offer complimentary fabric swatches from our Pottery Barn, Pottery Barn Kids, west elm and Williams Sonoma Home brands. You can also request wood and rug swatches for a fee; a refund will be issued if swatches are returned within 30 days. Rug samples are available for checkout at select Williams Sonoma store locations.

To order, please call 1.888.837.4888. You may also place your request online at the brands' websites. Processing and delivery may take up to 3 weeks.

What is the return policy?

Within 30 days of receiving your order, we will gladly issue a refund for any product with which you're not fully satisfied. After 30 days, we'll replace or refund your purchase against manufacturer's defects ONLY.

Returns are not allowed on any monogrammed, personalized, special-order items, custom-upholstered furniture or on items damaged through normal wear and tear. Also, note that items costing a price ending in $0.99 or $0.97 are non-returnable. Mattress returns are subject to a $200 return shipping fee. To make a return, please call 1.888.837.4888 or email

Does west elm Design Crew programming apply?

Our Design Crew team is here to help, but our standard pricing tiers to do not apply to registered To The Trade members. Instead, we'll work with you to tailor our services to your particular project needs. Our Installation Services fees do apply, and we can help coordinate the service you're looking for—from mounting a TV to wall-painting.

Please visit the WSI To The Trade website for complete FAQ's and Terms & Conditions.