This unique item ships from the vendor to your home, arriving within 1 week of order receipt.

Shipping Rates

The shipping rate varies depending on your order total and shipping options. View Shipping Rates and Options.

EASY RETURNS

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value (see Holiday Returns Policy below for gifts). An original receipt or gift receipt is required. Prior purchases are not eligible for price adjustments.

How to return:

Return to Stores: You can return most non-furniture items to your local west elm store for free.
UPS: For items under 70 lbs, you can print a return label from our Returns Policy page and bring to a UPS location.
For furniture and other oversized items that are not Made-to-Order, please contact our customer service department at 1.888.922.4119.

Items not eligible for return:

Made-to-Order (MTO) items, including custom rugs and furniture
Drop Ship items, with the exception of wall art
Monogrammed items
Mattresses
Gift cards
Final sale items (with prices ending in $.X7 or $.X9)
Items damaged through normal wear and tear

Complete details

HOLIDAY RETURNS POLICY

To help with your holiday gift giving, we're extending our return policy. Gifts purchased between October 29, 2018 and December 24, 2018 may be returned or exchanged through January 31, 2019 when accompanied by a gift receipt or original receipt. You may return merchandise for a refund or replacement using our online return service.

For assistance please contact Customer Service at 1.888.922.4119, 7 days a week, 5:00 am - 9:00 pm (PST). We cannot accept returns on final-sale items ending in .99, monogrammed items or items damaged through normal wear and tear. Made-to-Order furniture or rugs are not eligible for returns. Delivery fees are non-refundable.

SIN Uni Wall Hook