Shipping & Order Processing

Here you will find information about shipping to U.S. states, territories, and APO/FPO locations.

On this page

Holiday Shipping Cutoffs

Know when you need to place your orders to ensure they'll be delivered in time.

Easter (Sunday, March 31)
Shipping Type
Order By Arrives by
Standard UPS Tuesday, March 26, 6am PT Friday, March 29, 2024
Monogramming Cut-off   Monday, March 25, 6am PT Friday, March 29, 2024
Next Day (additional charge applies) Thursday, March 28, 4pm PT Friday, March 29, 2024
Passover (Tuesday, April 23)
Shipping Type
Order By Arrives by
Standard UPS Thursday, April 18, 6am PT Tuesday, April 23, 2024
Monogramming Cut-off   Wednesday, April 17, 6am PT Tuesday, April 23, 2024
Next Day (additional charge applies) Monday, April 22, 4pm PT Tuesday, April 23, 2024
Mother's Day (Sunday, May 12)
Shipping Type
Order By Arrives by
Standard UPS Tuesday, May 7, 6am PT Friday, May 10, 2024
Monogramming Cut-off   Monday, May 6, 6am PT Friday, May 10, 2024
Next Day (additional charge applies) Thursday, May 9, 4pm PT Friday, May 10, 2024
Father's Day (Sunday, June 16)
Shipping Type
Order By Arrives by
Standard UPS Tuesday, June 11, 6am PT Friday, June 14, 2024
Monogramming Cut-off   Monday, June 10, 6am PT Friday, June 14, 2024
Next Day (additional charge applies) Thursday, June 13, 4pm PT Friday, June 14, 2024
Independence Day (Thursday, July 4)
Shipping Type
Order By Arrives by
Standard UPS Thursday, June 27, 6am PT Wednesday, July 3, 2024
Monogramming Cut-off   Wednesday, June 26, 10pm PT Wednesday, July 3, 2024
Next Day (additional charge applies) Tuesday, July 2, 4pm PT Wednesday, July 3, 2024

Shipping To An International Country? View International Shipping Cutoff Dates here.

Shipping Types

Our products are delivered in the following ways:

  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
  • Local pickup from a UPS Access Point. Never miss a delivery again by selecting UPS Access Point at checkout. You will receive an email notification when your order has arrived at the chosen location, and you can then pickup within 7 days at a time convenient to you.
  • Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Doorstep Delivery may be available at a reduced Flat Rate; does not include assembly and you are responsible for bringing the items into your home.
  • Pick up from a local store with Ship to Store delivery

Front Door Parcel Delivery

Standard Shipping

Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day Shipping*

For an extra charge of $26 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 4pm PT through Sunday will arrive on Tuesday.

Home Delivery

Unlimited Flat Rate Shipping

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Home Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge.

Ship to Store Delivery

Pick up at a local store for items that are not already in stock at the store. Customer is charged a competitive flat-rate shipping fee for most eligible orders.

Fees: Flat Rate fees, Ship to Store fees, and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment + Review page. 

*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home White Glove Delivery items, out of stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the manufacturer. Please call 1.888.922.4119 for more information.

Gift Cards

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5–7 business days).
  • Next day delivery is available for a $12.00 charge—arrives in 1 business day if placed by 9am PT Monday–Friday.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

 


Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO)

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.

The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.

Shipping Rates + Fees

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or delivery surcharges that may apply to some items.

Front Door Parcel Delivery - Standard + Next Day

SHIPPING RATES - to contiguous 48 states

ORDER TOTAL

STANDARD SHIPPING

arrives in 4-5 business days

personalized items add 2 days

NEXT DAY SHIPPING

add $26 to Standard fee

order by 4pm PT Mon-Fri

Up to $15.00 $5.95 $31.95
$15.01 - $25.00 $7.00 $33.00
$25.01 - $45.00 $9.50 $35.50
$45.01 - $65.00 $12.95 $38.95
$65.01 - $90.00 $16.00 $42.00
$90.01 - $125.00 $19.00 $45.00
$125.01 - $200.00 $24.00 $50.00
$200.01 - $300.00 $29.00 $55.00
$300.01 + over 10% of merchandise total 10% of merchandise total + $26.00
Gift Card Only No charge $10.00

SHIPPING RATES - to Alaska, Hawaii, and U.S. Territories

Next Day Shipping is not available for items shipped outside the contiguous 48 states

DESTINATION STANDARD SHIPPING ARRIVES
Alaska Add $20 to standard rate 5 business days
Hawaii Add $20 to standard rate 5 business days
U.S. Territories Add $20 to standard rate 10-15 business days
Home Delivery - Unlimited Flat Rate
  • Home Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order.
  • Refer to the local/regional/national delivery zones table and rates tables.
  • Available in the contiguous 48 states only.

Eligible items will show "Flat Rate Delivery" on the product page.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges.

Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

White Glove Delivery Charge by ZIP Code

Local, Metro, Regional and National Delivery Zones

DISTANCE

Miles

FLAT RATE CHARGE*

Orders up to $999

FLAT RATE CHARGE*

Orders over $999

Local (0-50 miles) $159.00 $279.00
Metro (51-99 miles) $179.00 $299.00
Regional (100-199 miles) $209.00 $379.00
National (200+ miles) $309.00 $429.00

*Exact shipping and processing charges will appear on the Payment + Review page in checkout.

DELIVERY TIMING

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge.

TYPE OF ITEM DELIVERY TIMING
Non-Upholstered Furniture - within metro areas* 7-10 business days
Non-Upholstered Furniture - outside metro areas* 2-3 weeks
Quick Ship Upholstery 2-3 weeks
Special Order Upholstery 8-10 weeks, or as otherwise indicated on the product page

*Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

Arranging Delivery

Home Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).

Doorstep Delivery - Reduced Flat Rate
  ORDER TOTAL
UP TO $499
ORDER TOTAL
UP TO $999
ORDER TOTAL
OVER $999
LOCAL $59 $79 $159
METRO $69 $99 $179
REGIONAL $99 $129 $259
NATIONAL $159 $209 $309

Doorstep Delivery service is available for select items at a lower flat rate. WIth Doorstep Delivery you are responsible for bringing the item into your home. Assembly and packaging disposal is not included in Doorstep Delivery.

Ship to Store Delivery - Reduced Flat Rate
ORDER TOTAL SHIPPING RATE
Up to $199 $9
Up to $499 $19
Up to $999 $29
Up to $2,999 $69
Over $2,999 $249

*Exact shipping and processing charges will appear on the Payment + Review page in checkout.

DESTINATION STANDARD SHIPPING ARRIVES
Alaska Add $20 to standard rate 5 business days
Hawaii Add $20 to standard rate 5 business days
U.S. Territories Add $20 to standard rate 10-15 business days

DELIVERY TIMING

Customer is quoted delivery timing at checkout based on store order volume and transit time from the distribution center to the store.

ARRANGING DELIVERY

Email notification will be sent when an order is ready for pickup. Please contact the store to arrange a pickup time once your item has arrived. All orders should be picked up within 7 days of arrival.

Gift Cards

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5–7 business days).
  • Next day delivery is available for a $12.00 charge—arrives in 1 business day if placed by 9am PT Monday–Friday.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

 

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

Sales Tax

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.

States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Order Processing

When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as drop shippers, who directly ship to customers.

Shipping to International Destinations

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total.

NOTE: We regret this service is not available on mobile devices. To ship to international destinations, please visit our site from a desktop, laptop, or tablet computer, and access the “Ship To” control to select your desired destination outside of the U.S.

Customers in Australia, Canada, United Kingdom, or Mexico can shop on those country websites.

To access International Shopping, choose the international shipping destination and preferred currency on our website by selecting the “Change Country” control on any page.

Shipping To USA from International Location
All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.

Learn More
To learn more about shipping internationally, view our International Help Topics.
 

Special Cases: Shipping Questions + Answers

For complete Q&As on Shipping, view our Help Topics page.

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Can I ship to a P.O. Box?

We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a P.O. Box.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:
Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 12345 (use actual zip code)
City: FPO (use "APO" if appropriate)
State: AA or AE
 

Can I ship to destinations outside the U.S.?
Can I ship items to multiple addresses?

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.888.922.4119, and one of our sales associates will be happy to assist you.