Shop more. Earn more.
With the west elm credit card, earn rewards
every time you shop or use special
financing on purchases $750 or more.2
Enjoy these benefits across our family of brands
3% back in Rewards
Free Design Services
How The Key Works
Enrolling in-store or online
is fast, free and easy. Register
your phone number to use your
Key every time you check out.
Shop & Earn
Earn 3% back in rewards when
you shop with our brands.3 Every
time you earn at least $15, you'll
receive a Reward Certificate.4
Redeem your Rewards
Use your Reward Certificates
in-store or online, at any of our
brands.3 View and track your
rewards in your account!
Frequently Asked Questions
What is The Key Rewards?
The Key Rewards lets members earn 3% back in rewards when shopping across our family of brands, including Williams Sonoma, Williams Sonoma Home, Pottery Barn, PBteen, Pottery Barn Kids, west elm and Mark & Graham. Key Rewards members, known as Key Holders, also get exclusive access to promotions and special events.
Joining The Key Rewards
How do I join The Key?
You can enroll in The Key online, over the phone (1-844-445-7670) or in stores. Simply provide your phone number, first and last name, email address and birth day and month, and then remember to use that registered phone number as your Key every time you check out.
Is a purchase required to join The Key?
The Key is free to join; there is no purchase required to enroll.
I have a credit card with a Williams-Sonoma, Inc. brand. Can I sign up for The Key, too?
Absolutely. Williams Sonoma, Pottery Barn and west elm credit card holders are invited to join The Key, and will earn either Key Rewards or Credit Rewards on their transaction. To maximize your earn rate, shop at a brand and use that brand's credit card. To earn when you shop at our other brands, provide your registered phone number and get 3% back in rewards from The Key. For the sake of clarity, a Key Holder cannot earn both Key Rewards and Credit Rewards on the same transaction. For Terms and Conditions of the brand credit card rewards programs, go to:
How do I earn rewards?
Every time you shop, let us know you're a Key Holder by providing your registered phone number at check out.
Where can I earn The Key Rewards?
Key Holders earn 3% back in rewards every time they shop with their registered phone number at Williams Sonoma, Williams Sonoma Home, Pottery Barn, PBteen, Pottery Barn Kids, west elm and Mark & Graham. Purchases can be made online, over the phone (1-844-445-7670) with our Care Center, or at any store location, including Outlets. At this time, Rejuvenation is not included in The Key. Online and phone purchases will qualify to earn rewards once they have shipped.
Are there any limitations on earning rewards?
Rewards are not earned on taxes, shipping, items fulfilled by third parties (including Williams Sonoma Wine, eGiftcards, Square purchases, installation services, donations, and bag fees) or purchases made with a Williams-Sonoma, Inc. brand credit card, gift card or merchandise card. Bulk gift cards and volume purchases are also not included in The Key. Any purchase, or portion of a purchase, made with a Reward Certificate will not earn rewards. Rewards can currently be earned on U.S. and Puerto Rico purchases only. Orders placed or shipments delivered outside the United States or Puerto Rico are not currently eligible to earn rewards. At this time, Rejuvenation is not included in The Key.
If I forget to provide my phone number when making a purchase, can I still earn rewards on that purchase?
No. At this time, you must provide your registered Key phone number when you make a purchase to earn rewards.
Tracking and Accessing Rewards
How do I check my current rewards balance?
As a Key Holder, you can check your rewards balance in the My Rewards section of a participating Williams-Sonoma, Inc. brand website once you're signed in. You can also call the Care Center at 1-844-445-7670 or ask a store associate.
You can access the My Rewards dashboard at the following locations:
What if I lose my Reward Certificate?
If you lose your emailed Reward Certificate, you can always access it online through the Key Rewards Dashboard, at registers in our stores, or through our Care Center. You can use your Reward Certificate until it expires.
Where are my Key Rewards issued before April 1, 2018?
Key Rewards issued before April 1, 2018, aren't shown in the My Rewards section of a participating Williams-Sonoma, Inc. brand website. Check your email for any certificates from The Key Rewards for certificates issued prior to April 1, 2018.
Where are my brand credit card rewards?
The Key is separate from the brand credit card programs. For more information, visit the credit card website for Pottery Barn, Williams Sonoma, or west elm credit card rewards.
Where are my rewards and when will I get them?
Rewards begin to accrue at the time of in-store purchase or when an item ordered online or through our Care Center ships. When you earn $15 or more in rewards, a certificate will be emailed to you after two weeks, and made available in your Key Rewards Dashboard.
How do I redeem my Reward Certificates?
You can redeem your Reward Certificates online, in participating stores or over the phone. In stores, you can provide your Reward Certificate from your email or mobile wallet, and a store associate will scan it at checkout. To redeem online, enter your Reward Certificate number at checkout. To redeem over the phone, call our Care Center at 1-844-445-7670 and provide your Reward Certificate number.
How long are my reward certificates valid?
Your certificate is valid for 90 days after it is issued. Rewards that have not generated a Rewards Certificate expire after two years of inactivity.
Can I purchase a Gift Card with my certificate?
No, customers are not able to purchase gift cards with Reward Certificates. However, you can earn rewards on any gift cards you purchase. Purchases made with a Williams-Sonoma, Inc. brand gift card are not eligible to earn rewards.
Updating Your Info
How do I update my Key email address or phone number?
Call our Care Center at 1-844-445-7670. Please note that updating your email address or phone number on your Williams-Sonoma, Inc. brand account will not update your Key email address.
Refunds and Transfers
Are rewards refundable?
Yes, rewards are refundable if item(s) purchased with a Reward Certificate are returned within the 90-day certificate expiration window. At the time of the return, the Key Holder will receive a new certificate and any certificate balance will be available the next day on My Key Rewards, at registers in-store at time of purchase, and through our Care Center until the certificate expires. Same-day cancellations purchased with certificates online or as phone orders may not be reflected in your Key Rewards Dashboard for up to 24 hours.
Can I transfer my rewards to another person?
Currently we do not support the transfer of rewards.
Trade Members & Associates
Are members of Williams-Sonoma, Inc's "To The Trade" program eligible to earn rewards?
Yes! Design professionals enrolled in our "To The Trade" program are eligible to enroll and earn rewards in The Key. However, bulk gift card and volume purchases are not eligible to earn rewards.
Are Williams-Sonoma, Inc. associates eligible for the Key Rewards Program?
Yes! All associates at participating brands are eligible to enroll in the program.
Don't see your question here? See our Terms and Conditions
or call our Care Center at 1-844-445-7670
Show more FAQs
The Fine Print
See full Terms and Conditions
- 1 Subject to credit approval. Comenity Bank issues west elm credit card accounts. The west elm rewards program is provided by west elm, which is solely responsible for the program operation. west elm may change the terms of the program at any time. For full west elm credit card rewards Terms and Conditions, please see westelm.com/creditcard.
- 2 Promotional financing available with west elm credit card accounts offered by Comenity Bank, which determines qualifications for credit and promotion eligibility. $750 minimum purchase and minimum monthly payments are required. Subject to credit approval. Transactions greater than $750 may choose between earning rewards or promotional financing.
- 3 The Key Rewards Program's participating brands include Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams Sonoma, Williams Sonoma Home, and Mark and Graham. Rejuvenation is not included. This Program is offered, operated, and administered by Williams-Sonoma, Inc. Comenity Bank (Bank) issues west elm credit card accounts and is in no way affiliated with or responsible for The Key Rewards Program. Any disputes concerning rewards under The Key will not affect any payments or other obligations to the Bank. west elm credit Cardholders cannot earn 3% under the Key on purchases made with their west elm credit card.
- 4 Key Reward Certificates are sent to your email inbox in $15 increments, two weeks after you earn $15 or more in rewards. Key rewards are posted to your account the day after your item ships, or 24 hours after you bring it home from the store. Key Reward Certificates expire 90 days after issuance. Restrictions and exclusions apply. See Key Reward Certificate for details. A valid email address is required. If you did not provide an email at the time of application or do not receive your Key Reward Certificate within 14 days of earning $15 or more in rewards, 1-844-445-7670.