CARE
Touch Up Marker: Test the wood marker in an inconspicuous place to make sure the color match is acceptable. If the color is not acceptable, select another color. For worn edges on wooden furniture, hold the side of the nib against the edge and slide the nib across the edge starting at one side moving across the worn area. For small scratches, use the tip of the nib to wipe color into the light area. If the edge or scratch is too dark, immediately use your finger or a soft cloth to wipe off some of the color. If more color is needed, wait 5 minutes and repeat steps 2 and 3. Do not use polish on the area colored for 3 days.
Fill Stick: Use a Leveler Card or an old charge card or a plastic putty knife to remove any loose splinters in the area to be filled, especially splinters that rise above the plane of the surface. Pick the color of Fill Stick that is closest to the finish on your furniture. If there is no exact match, a color that is a little too dark will look better than a color that is too light. Briskly rub the end of the Fill Stick over the damage, applying pressure as you rub. Stop the application when the damage is filled. Scrape away the excess Fill Stick material with the Leveler Card, old credit card or a plastic putty knife. Angle the card in the direction you are scraping. Scrape until the fill is even with the wood. Excess wax around the repair area will appear shiny. Use a soft, clean cloth to wipe away the excess wax around the edge of the fill. Be careful not to wipe the repair.
White
Dark Walnut
Acorn
Walnut
BlackFRONT DOOR DELIVERY
With Front Door Delivery, your item ships from our Distribution Center by UPS and arrives to your home within 4-5 business days of order receipt.
PICK UP IN STORE
Select items are eligible for pick up at your local store. In-stock items can be picked up 2 hours after your order is placed at no additional cost. Eligible non-stocked items can be Shipped to Store for a reduced flat-rate shipping fee, starting as low as $19.99 (on orders up to $399). Please refer to the item dimensions to ensure the product will fit in your vehicle. Visit our Shipping Information Page for more information.
UPS STANDARD DELIVERY + PROCESSING CHARGES
The shipping rate varies depending on your order total and shipping options. Visit our Shipping Information Page for more information.
Add $8.50 for each gift wrap. For next day delivery, add $26.00 per address. Items shipped directly from the manufacturer and oversized items are not eligible for next day delivery.
NEXT DAY DELIVERY + PROCESSING
For an extra charge of $26.00 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next day delivery service is not available for out-of-stock items, personalized items or for items shipped directly from the vendor.
EASY RETURNS
At West Elm, we take great pride in the quality of our merchandise. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Items that aren’t eligible for return are:
For full details, please visit our Returns Page.
| Item | Price | Delivery Surcharge |
|---|---|---|
| Touch Up Kit White |
$15
|
$0 |
| Touch Up Kit Dark Walnut |
$15
|
$0 |
| Touch Up Kit Parchment | No Longer Available | No Longer Available |
| Touch Up Kit Dark Mineral | No Longer Available | No Longer Available |
| Touch Up Kit Acorn |
$15
|
$0 |
| Touch Up Kit Walnut |
$15
|
$0 |
| Touch Up Kit Black |
$15
|
$0 |
| WE Touch Up Solutions Kit:Dark Bronze | No Longer Available | No Longer Available |
| WE Touch Up Solutions Kit:Natural Oak | No Longer Available | No Longer Available |
| Touch Up Kit Carob | No Longer Available | No Longer Available |