Help Topics - Registry

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Create or Manage a Registry

How do I create a Gift Registry with west elm?

You may create a Gift Registry online or at any west elm store. For either method, we will guide you through the selection process and help you find everything you need.

Will my personal information (address, telephone numbers, ship-to address etc.) be accessible to friends and family or displayed on the website?

No. Only your name, event type, event date, city and state will be displayed on the website or printed on your registry. All ship–to addresses are secured within our system, and gifts are automatically shipped to the address that you have specified in your registry profile.

Do my friends and family need a password to access my registry online?

It is up to you to decide whether friends and family will need a password to view your registry online in your Privacy Settings within your registry profile. This password will only be necessary when your guests shop online. All registries are available for viewing in our stores without a password.

If you decide to select a password, you will need to share it directly with your friends and family. west elm will not disclose any passwords.

Can I have different ship-to addresses for my registry?

Yes. You may specify a ship-to address for both before and after the event. Make sure when designating an address that there will be someone present to accept deliveries.

Will I be notified if items on my registry are on backorder, have been discontinued, or are no longer available for any reason?

We will send you an email when an item we normally carry year–round is no longer going to be offered, so that you can choose to either purchase that item while quantities are still in stock, or add something else to your registry instead.

For backordered items, a message will appear under "Registry Status" after you log into your registry. Friends and family can still purchase these items for you for a later delivery.

How long do registries remain online?

Your Gift Registry will remain active for one year after the date of the event.

How can I permanently delete my west elm Registry?

If you would like to remove your registry from us, simple select the "Delete" button next to your registry in Manage Registry mode.

Can I register for west elm Gift Cards?

Yes, you can register for Gift Cards. Many guests would like to give Gift Cards, but would feel more comfortable doing so if they knew it was an option you had requested. Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like.

During the registry creation process, just indicate at the bottom of the Shipping Information page that you'd like to receive Gift Cards. If you decide after you have registered that you would appreciate Gift Cards from your guests, simply click on the link to "My Profile" within the Manage My Registry page. You will be able to track Gift Card purchases in the Thank You Note Manager. Gift Cards may be redeemed online, by phone or at west elm stores.

Is west elm Registry available in Canada?

Yes. Our Canadian stores have a registry program exclusively for our Canadian registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.westelm.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian west elm stores or call 1.855.860.3081 (if calling from the United States or Canada.)

Is west elm Registry available to International Customers?

We're sorry for the inconvenience, our registry program is only available to customers in the U.S. and Puerto Rico at this time. If you are in Canada, please visit our stores or call 1.855.860.3081.

Receiving Registry Gifts

How often are registry purchases updated?

Your registry is updated one to two hours after an order has been placed online, and within 48 hours after an item is purchased at one of our stores.

What if I receive duplicate gifts?

If you receive a duplicate gift, you may take the items to any west elm store, where our Associates will be happy to issue a merchandise voucher or help you choose an alternate gift. If you would prefer to return your packages through the mail, simply refer to the instructions on the packing slip or call 1.855.860.3081. You can also view our return policy and instructions online.

How do I return gifts purchased from my registry?

For returns of items purchased from your west elm registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). View our Returns Page for details.

Wedding + Gift Registry Support: 1.855.860.3081

Buying Gifts from a Registry

Why can't I find a known registry online?

For privacy reasons, some registrants choose to limit access to their online registry. If you cannot gain access to a registry, please call 1.855.860.3081, or contact any west elm store.

As an International resident, can I order items from the west elm gift registry for delivery within the United States?

U.S. and Canadian registries are viewable from the U.S. and Canadian websites. However, the west elm website cannot currently process transactions using an international address to make a registry purchase. Our Care Center will be happy to place the registry order over the phone at 1.855.860.3081.

Where will the registry gift be shipped?

The registrant indicates their shipping preferences when they register. Your gift will be shipped directly to the address specified by the registrants unless you indicate "Ship to Other" or if you prefer to deliver the gift in person, you have the option of entering your own ship-to address during checkout.

Is a card enclosed with gifts purchased online?

Yes. During the checkout process, you have the option of typing a personal message that will be printed on a card and included with the gift. For larger items, the gift message will be printed on the packing slip.

West Elm Registries + The Knot

What is The Knot?

The Knot is an Internet site that helps couples plan their wedding. [Brand]'s partnership with The Knot allows access to your registry from The Knot (only the registrant names can be viewed on The Knot site.) Access is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, select "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."

Can gift-givers access my registry through The Knot?

Subject to the privacy options selected at the time of registry creation, west elm registries can be found by searching for the registrant's last name at The Knot. Access by The Knot visitors is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, click "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."

Can a gift-giver make a purchase from my west elm registry at The Knot?

A gift-giver can locate your registry at The Knot, but selecting "west elm" will direct them to the west elm website, where the purchase will be transacted.