Shipping + Delivery

Please enter your zip code on the product page or in cart for a delivery date estimate based on your location. The shipping rate varies depending on your order total and shipping options. View Shipping Rates and Options.

Easy Returns

You can return eligible items within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required. Prior purchases are not eligible for price adjustments.

How to return:

Return to Stores: You can return most non-furniture items to your local west elm store for free.
UPS: For items under 70 lbs, you can print a return label from our Returns Policy page and bring to a UPS location.
For furniture and other oversized items that are not Made-to-Order, please contact our customer service department at 1.888.922.4119.

Items not eligible for return:

Made-to-Order (MTO) items, including custom rugs and furniture
Monogrammed items
Mattresses
Gift cards
Final sale items (with prices ending in $.X7 or $.X9)
Items damaged through normal wear and tear

Complete details

For full details, please visit our Returns Policy page.
For further assistance, please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

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