SHIPPING OPTIONS

Items sized 8' x 10' and under ship via Front Door Delivery. Items sized 9' x 12' and over ship via Flat Rate Delivery. The overall shipping rate varies depending on your order total and shipping options. View Shipping Rates and Options

Front Door items ship from our Distribution Center by UPS and arrive to your home within 4-5 business days of order receipt.
With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate. Flat Rate items include our premium White Glove Service and are delivered to your home by appointment to your room of choice—they are then unpacked and fully assembled, but not installed*.

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

Have more questions regarding shipping? Please visit our Shipping Information page.

EASY RETURNS

At West Elm, we take great pride in the quality of our merchandise. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Items that aren’t eligible for return are:

Final sale items (with prices ending in $.97 or $.99)
Monogrammed items
Made-to-Order (MTO) items
Robin mattresses and foundations
Gift cards
Items damaged through normal wear and tear

For full details, please visit our Returns Page.

Pappelina Vera Reversible Performance Rug