Shipping

Here you will find information about shipping to U.S. states, territories, and APO/FPO locations.

On this page:

Holiday Shipping Cutoffs

Know when you need to place your orders to ensure they'll be delivered in time.

Thanksgiving Day - Thursday, November 23, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Saturday, November 18, 5pm PT Wednesday, November 22
Standard UPS Sunday, November 19, 5pm PT Wednesday, November 22
Next Day (additional charge applies) Tuesday, November 21, 6pm PT Wednesday, November 22
Hanukkah - Tuesday December 12, 2017 (6pm) - Wednesday, December 20, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Wednesday, December 13, 7pm PT Wednesday, December 20
Standard UPS Friday, December 15, 7pm PT Wednesday, December 20

Next Day - Monogramming

(additional charge applies)

Monday, December 18, 7pm PT Wednesday, December 20
Next Day (additional charge applies) Tuesday, December 19, 7pm PT Wednesday, December 20
Christmas - Monday, December 25, 2017
For Guaranteed Delivery Order By Arrives By
Standard UPS - Monogramming Sunday, December 17, 12pm PT Friday, December 22
Standard UPS Tuesday, December 19, 11:59pm PT Friday, December 22

Next Day - Monogramming

(additional charge applies)

Wednesday, December 20, 7pm PT Friday, December 22
Next Day (additional charge applies) Thursday, December 21, 6pm PT Friday, December 22
Saturday Christmas Delivery Friday, December 22, 12pm PT Saturday, December 23

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

Shipping To An International Country? View International Shipping Cutoff Dates here.

Shipping Types

Our products are delivered in two ways, either:

  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
  • Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee

Front Door Parcel Delivery

Standard Shipping

Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

  

Next Day Shipping

For an extra charge of $17.50 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm PT through Sunday will arrive on Tuesday.

Truck Delivery

Unlimited Flat Rate Shipping

With Unlimited Flat Reate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment + Review page.

Gift Cards

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next day delivery is available for an $8.50 charge  arrives in 1 business day if placed by 9am PT Mon-Fri.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO)

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.

The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.

Shipping Rates + Fees

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Front Door Parcel Delivery - Standard + Next Day

SHIPPING RATES - to contiguous 48 states

ORDER TOTAL

STANDARD SHIPPING

arrives in 4-5 business days

personalized items add 2 days

NEXT DAY SHIPPING

add $17.50 to Standard fee

order by 6pm PT Mon-Fri

Up to $15.00 $4.95 $22.45
$15.01 - $25.00 $6.00 $23.50
$25.01 - $45.00 $8.00 $25.50
$45.01 - $65.00 $11.00 $28.50
$65.01 - $90.00 $14.00 $31.50
$90.01 - $125.00 $17.00 $34.50
$125.01 - $200.00 $21.00 $38.50
$200.01 + over 10% 10% + $17.50
Gift Card Only No charge $8.50

SHIPPING RATES - to Alaska, Hawaii, and U.S. Territories

Next Day Shipping is not available for items shipped outside the contiguous 48 states

DESTINATION STANDARD SHIPPING ARRIVES
Alaska Add $10 to standard rate 5 business days
Hawaii Add $10 to standard rate 5 business days
U.S. Territories Add $10 to standard rate 10-15 business days
Truck Delivery - Unlimited Flat Rate
  • Truck Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order.
  • Refer to the local/regional/national delivery zones table and rates tables.
  • Available in the contiguous 48 states only.

Eligible items will show "Flat Rate Delivery" on the product page.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges.

Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

Local, Regional, and National Delivery Zones

DISTANCE

FLAT RATE CHARGE*

Orders to $999

FLAT RATE CHARGE*

Orders over $999

Local (0-99 miles) $129.00 $229.00
Regional (100-199 miles) $199.00 $299.00
National (200+ miles) $299.00 $399.00

*Exact shipping and processing charges will appear on the Payment + Review page in checkout.

DELIVERY TIMING

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge.

TYPE OF ITEM DELIVERY TIMING
Non-Upholstered Furniture - within metro areas* 7-10 business days
Non-Upholstered Furniture - outside metro areas* 2-3 weeks
Quick Ship Upholstery 2-3 weeks
Special Order Upholstery 8-10 weeks, or as otherwise indicated on the product page

*Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

Arranging Delivery

Truck Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).

Gift Cards - Standard and Next Day

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next day delivery is available for an $8.50 charge  arrives in 1 business day if placed by 9am PT Mon-Fri.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

Sales Tax

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.

States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Shipping to International Destinations

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total.

NOTE: We regret this service is not available on mobile devices. To ship to international destinations, please visit our site from a desktop, laptop, or tablet computer, and access the “Ship To” control to select your desired destination outside of the U.S.

Customers in Australia, Canada, United Kingdom, or Mexico can shop on those country websites.

To access International Shopping, choose the international shipping destination and preferred currency on our website by selecting the “Change Country” control on any page.

Shipping To USA from International Location
All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.

Learn More
To learn more about shipping internationally, view our International Help Topics.
 

Special Cases: Shipping Questions + Answers

For complete Q&As on Shipping, view our Help Topics page.

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Can I ship to a P.O. Box?

We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a P.O. Box.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:
Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 12345 (use actual zip code)
City: FPO (use "APO" if appropriate)
State: AA or AE
 

Can I ship to destinations outside the U.S.?
Can I ship items to multiple addresses?

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.888.922.4119, and one of our sales associates will be happy to assist you.