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Email Customer Service

At Your Service

From tracking your order to processing a
return, we're here to help. Contact us by phone,
email or using one of our self–service features.
From start to finish, your satisfaction is
important to us.

Track Your Order

Available for online status
tracking 24 hours after it
has been placed.


You can return eligible
items for a refund of the
merchandise value.


Items are shipped to 48
states and to Alaska, Hawaii
and U.S. Territories.

International Orders

Shipping to over 90
countries including Canada
and Australia.

west elm Card

Apply today for a west
elm Credit Card and start
enjoying the benefits.

Email Settings

Manage your settings and
frequency of updates and
latest offers.

Design Crew
Design Services
Installation Services
Registry Help
Free Consultation
The Key Rewards
Credit card

Credit Card

Earn 10% back in Rewards. You'll receive a $25 Reward
for every $250 you spend. Earn and redeem rewards at
west elm.

Apply Today
Personalization Guide

Monogram Guide

Choose between traditional monogram
or personalization in a variety of different
fonts and color options.

View Guide
Find Your Fabric

Find Your Fabric

Search our entire collection, sorting by
fabric type or color.

Order Free Swatches
Create a Registry

Register At
west elm

Receive 10% off any purchase for
6 months after your wedding.

Join us in stores with our registry specialists
who will help you create the perfect registry.

We'll help you track who sent what and who
you've sent thank you notes to.

Create a Registry
Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are
available for you to download.

Get Instructions